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No Internet Connection Alert
No Internet Connection Alert

If you have a connection alert on screen, follow the steps below

Marc Rosenberg avatar
Written by Marc Rosenberg
Updated over 10 months ago

Troubleshooting: No Internet Connection

If you see this alert on your screen, it means that your unit is not connected to the Internet. This can happen for a variety of reasons, but don't worry - we'll help you get back online in no time!

Steps to Fix the Issue

  1. Press MENU on the remote control

  2. Go to System/Network

  3. Check your network connection, it's likely offline

  4. Take steps to connect your unit to the Internet

  5. Re-boot the unit or re-launch Menuboard Manager

If you need additional support, please don't hesitate to contact us using the support chat on the page below. Our team of experts is always happy to assist you!

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