Here’s a polished help article you can publish on your knowledge base or support site:
🚫 Limited Support for Some Android Devices
While MenuBoard Manager (MBM) is designed to run on a wide range of Android-based media players and smart displays, not all Android devices are fully supported.
Some low-cost or non-commercial Android devices may experience:
App freezing or crashing
Unreliable network connection
Incompatibility with auto-start or kiosk mode features
🔎 Tip: For best results, we recommend using commercial-grade Android media players
🔄
How to Uninstall & Reinstall the MenuBoard Manager App
If you’re experiencing issues and using a compatible device, a clean reinstall may help resolve the problem.
✅ Step-by-Step Instructions
Uninstall MenuBoard Manager
Go to your device’s Home Screen
Open the Settings app
Tap on Apps or Apps & Notifications
Find and select MenuBoard Manager
Tap Uninstall
Confirm when prompted
Reinstall from Google Play Store
Open the Google Play Store
Search for MenuBoard Manager
Tap Install
Wait for the download and installation to complete
Reboot the Device
Press and hold the Power button on the device
Tap Restart (or Power Off, then turn the device back on after 10 seconds)
Allow the device to fully boot before opening the MenuBoard Manager app
Launch MBM and Reconfigure (if needed)
Open MenuBoard Manager
Log in using your credentials
Assign the correct screen or playlist as directed
🛠 Need Help?
If issues persist after reinstalling:
Confirm your device is running a supported version of Android (v8.0 or later)
Contact our support team with your device make/model and a brief description of the issue
📧 Email: [email protected]
🌐 Visit: menuboardmanager.com/support