Android Device Setup, Provisioning & Troubleshooting
Setting Up a New Android Device
Prepare the Device
Make sure your Android device (media player, smart TV, or tablet) is powered on and connected to the internet (Wi-Fi or wired)
Fully charge it if it's a tablet
Connect a keyboard and mouse if setup is easier that way
Install the Menuboard Manager App
Go to the Google Play Store on the device
Search for Menuboard Manager Player App
Download and install it
Launch and Get the Pairing Code
Open the app — the first time, it will generate a unique activation code
The screen will display: "Installation Complete. Unit Activation Required!"
Provide the activation code to the support team to activate your unit
Re-Provisioning an Android, Chromecast, Sony, or Google TV Device
If you need to re-provision a device and get back to the URL entry screen, follow these steps:
Go to Settings
Go to Apps
Select Menuboard Manager
Tap Clear Data
Re-launch Menuboard Manager
You will be prompted to re-enter the URL
If you're still having trouble after following these steps, contact our support team for further assistance.
Compatibility & Reinstallation
Device Compatibility
Menuboard Manager is designed to run on a wide range of Android-based media players and smart displays, but not all Android devices are fully supported. Some low-cost or non-commercial Android devices may experience:
App freezing or crashing
Unreliable network connectivity
Incompatibility with auto-start or kiosk mode features
For best results, use commercial-grade Android media players. Your device must be running Android v8.0 or later.
Uninstall & Reinstall
If you're experiencing issues on a compatible device, a clean reinstall may resolve the problem.
Uninstall:
Go to Settings → Apps (or Apps & Notifications)
Find and select Menuboard Manager
Tap Uninstall and confirm
Reinstall:
Open the Google Play Store
Search for Menuboard Manager
Tap Install and wait for it to complete
Reboot:
Press and hold the Power button
Tap Restart (or power off, wait 10 seconds, then power back on)
Allow the device to fully boot before opening Menuboard Manager
After reinstalling, open the app, log in, and assign the correct screen or playlist as directed.
If issues persist, contact our support team with your device make/model and a description of the issue.